Customer Support - Get the Assistance You Need

Terms and Conditions

1. Product Quality Assurance: We are committed to providing high-quality office supplies that meet industry standards and ensure that the products are defect-free.

2. User privacy protection: We will strictly protect user privacy information and will not share or sell user data without authorization.

3. Return and exchange are normal: customers can apply for return and exchange within 15 days after receiving the goods to ensure customer satisfaction.

4. After-sales service commitment: We provide comprehensive after-sales service. We will handle and resolve product quality issues in a timely manner.

5. Legal Compliance Statement: All our business activities comply with relevant laws and regulations to ensure legal and compliant operations.

6. Revision and Update of Terms: We will review and update the terms policy regularly and announce it to customers through the official website.

7. Dispute Resolution: If a dispute arises, the parties shall resolve it through friendly negotiation. If no agreement can be reached, the dispute shall be referred to the relevant legal authorities for handling.

Technical Support

Technical Support
1. Provide comprehensive technical consulting services to ensure that customers obtain accurate information before and after product selection and use.
2. Provide customers with detailed product specifications and answer questions during the pre-sales stage to help them make informed decisions.
3. Installation and commissioning services are performed by professionals to ensure the normal operation of the equipment and match customer needs.
4. Provide systematic training to help customers better understand product functions and improve usage efficiency.
5. We have a dedicated after-sales service team to quickly respond to customer maintenance and technical support needs.
6. Regularly upgrade and maintain products to ensure that the products used by customers remain in the best condition.
7. Provide professional technical consultation at any time to answer customers' questions during use.

After-sales service

1. We provide a 12-month warranty from the date of purchase to ensure that the product has no quality problems under normal use.

2. If you find any quality defects in the product during the warranty period, please contact our after-sales service team in time and we will provide repair or replacement services after confirmation.

3. After-sales service does not cover damage caused by man-made damage, misuse or natural disasters.

4. All after-sales service requests must provide a valid proof of purchase before they can be processed.

5. We promise to respond within two working days after receiving the request and handle the customer's after-sales needs as soon as possible.

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Maintenance service

1. We provide professional office supplies repair services to ensure your products maintain optimal performance.
2. The maintenance team consists of experienced technical experts who can quickly identify and solve various problems.
3. We are committed to using genuine parts to ensure repair quality and long-term reliability.
4. All repair services are provided with transparent quotes, no hidden fees, to ensure customers' peace of mind.
5. Provide quick response service and regular maintenance plan to help customers extend the service life of equipment.
6. Services can be customized on demand to meet the specific needs of different customers and enhance user experience.
7. Our services comply with industry standards and regulations to ensure safety, compliance and environmental protection.